Job Description

Business Operations Manager is managing the business ops team, working as a partner to Supply Expansion & Customer Success teams to improve performance. The BO Manager will work cross-functionally in order to deliver projects on which the team is working.

The BO Manager has a deep understanding of Wecasa's operations to support the operations teams in reaching their targets. The role involves an understanding of the internal tools used daily as well as strong analytics to provide business insights to heads of and team leaders.

As it grows, the BO team could also be involved in training newcomers and assist team leaders in building sales trainings.

The Business Operations Manager reports to the head of Supply Expansion (sales) and works closely with the head of Customer Success and the COO.

Currently, the team is comprised of 2 people and is expected to grow with an additional BO specialist.

Missions

Processes & tools

• Challenge our current processes and elaborates futur sales and customer success processes alongside heads of and team leaders
• Help the team in setting up our no-code tools (CRM + Ticketing), improve our knowledge of these tools and explore new opportunities to improve teams' performances
• Design a clear process for supporting operations team members on a daily basis and continuously improve our tools

Analytics

• Build and improves dashboards to monitor teams & tools performances
• Deep dive into the data to identify supply & customer success pain points, design test frameworks for improvement and measure project impacts
• Ensure data consistency for accurate reporting

Project management

• Collect / identifie optimisations needs from operations teams
• Define projects scopes and priorities to maximize impact at lower cost
• Coordinate all teams' contributions to projects delivery, including tech/product resources

Team impact

• Manage the business operations team composed of 3 people who master our internal tools
• Be a partner to the head of sales & head of customer success to identify key projects and improve teams performances
• Be a partner to team leaders in performance monitoring, objective settings and
• Contribute to training newcomers on our internal tools and provides support to sales team leader in preparing monthly sales training

Objectives 

Business operations objectives are linked to the projects the team is working on. The following are examples of objectives for the team:

• Increase pros conversion
• Reduce customer success contact rate
• Improve customers' satisfaction
• Improve pros LTV3

Desired profile

• Holds a Masters' degree in business or engineering
• Has 2-3 years of consulting experience or sales operations / business operations in a similar role
• Ideally would have already managed a few people
• Is fluent in french and english

• Analytics: has strong analytical skills to make informed decisions. Builds KPIs and dashboards to track business impacts of projects
• Problem solver: is able to solve complex problems with smart solutions and is able to look for external assistance in order to find the best solution possible
• Tech / tools savvy : is eager to setup softwares and automate repetitive tasks so that ops temps can focus on higher value work. Is curious about discovering new tools and has an ability to learn autonomously.
• Project management : has previous experience on project management and knows how to scope a project, coordinate stakeholders and deliver timely and accurately

• Structured & organized: leading complex projects requires the skill of decomposing them into smaller pieces and assign tasks to various stakeholders
• Rigorous & reliable: Is able to work on a 80/20 basis and is rigorous enough to be able to go into the details if necessary, especially to deliver reliable outputs.
• Autonomous & flexible: requires minimal support once projects are scoped and is flexible in amending projects as new information is provided
• Clear communication: has strong communication skills both written and spoken in English and French. Is able to present complex issues with simplicity.
  

Advantages

• Salary: between €53K and €57K (depending on profile)
• A supportive work environment: collaborative, encouraging learning and rapid growth
• Paid leave: 5 weeks of paid vacation plus RTT (reduction of working time)
• Health insurance: quality coverage (50% covered by Wecasa)
• Transport benefits: 50% of your transportation pass reimbursed or a €400 eco-friendly mobility allowance
• Remote work: the option to work from home 2 days a week
• Home office budget: €200 to equip your home workspace
• Meal subsidy: with a meal card (€9 per working day, €5 covered by Wecasa)
• Perks: monthly benefits such as cleaning services, massages, hairdressing, fitness coaching, etc.
• An international environment: perfect to polish your best English accent
• Team bonding: regular events and an annual company seminar

Interview Process

• First interview with our Talent Acquisition Manager 
• Interview with Michel, Head of Supply & Expansion
• Case study
• Interview with Pierre, COO or Antoine, CEO & Co-founder

At Wecasa, we firmly believe that diversity and inclusion are true strengths for our company. Our job openings are, of course, open to everyone, and we encourage you to apply!